Refund Policy
Last Updated: 2026-05-19
1. Refund Eligibility
Refunds may be requested within 14 days of the original purchase date, provided the purchased service or subscription has not been substantially consumed or utilized. Eligibility is determined on a case-by-case basis by our team.
2. Non-Refundable Items
Certain purchases are non-refundable, including but not limited to: points (PTS) that have already been spent, ad credits that have been consumed, subscription benefits that have been redeemed, and any digital goods that have been downloaded or accessed.
3. How to Request a Refund
To request a refund, please contact our support team through the website with your order number and a brief explanation of the reason for the refund request. All requests will be reviewed and processed within 5–7 business days.
4. Refund Processing Time
Approved refunds are processed within 5–10 business days. The refund will be returned to the original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
5. Partial Refunds
In some cases, a partial refund may be issued if part of the purchased service has been used. The refund amount will be calculated proportionally based on the unused portion of the service or subscription period.
6. Disputes
If you disagree with a refund decision, you may escalate the matter by contacting our support team with additional documentation or evidence. We are committed to resolving disputes fairly and promptly.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us through the website. Our team will respond to all refund inquiries within 48 hours.
